The results are in...  

Stratford-on-Avon District Council's Customer Service team have received top marks following the publication of recent survey results.  

The results are from the 'Opinionmeter' machine at the District Council's headquarters in Stratford-upon-Avon, which is used to capture feedback from visitors to Elizabeth House.  The machine is placed at the exit from the building and asks a series of questions based on their experience with staff on main reception.  

Overall satisfaction with the service provided by reception staff is at its highest level of 90% since the survey began in 2009.  Satisfaction with the helpfulness of staff is now at its peak at 95% and the courtesy of staff at its highest level at 96%.  

Satisfaction with the length of time residents had to wait now stands at its highest recorded level of 89% and speed of service provided 95%.  

Residents' satisfaction with the knowledge of the staff has also increased to 95% and 93% of respondents confirmed their visit to the offices had been resolved satisfactorily.  

Cllr Stephen Thirlwell, Governance and Democracy Portfolio said, "These results show that we have continued to improve our service to customers, thanks to the commitment of our professional and helpful staff.  It's good to know we are consistently offering the right level of support to visitors to the District Council offices.  This feedback is vital in helping us identify new areas to focus on to continue to deliver excellent customer service."  

Parking was consistently the most popular reason for visiting Elizabeth House with Benefits also high up on the list.  A third of the respondents (32%) fell into the 65 to 74 age group; by contrast the lowest percentage age banding (4%) was for under 25s.