Online form gets residents extra help

Stratford-on-Avon District Council has introduced an online form which automatically makes referrals to other organisations who can offer additional help to residents, according to the responses they provide.

The Customer Referral Form can be completed by residents themselves on their own device or by the District Council's customer service staff when a customer rings up with a query. 

Depending on the customer's circumstances they will be asked if they would like to receive some additional tailored support and will then be asked a series of questions relating to finances, housing, employment and wellbeing.

Referrals are generated to partner organisations where a customer indicates they would like some help in that area.  For example a customer who has caring responsibilities would be referred to Carers Trust Heart of England for practical support around caring.  Carers Trust receive the referral and then contact the customer to discuss how they can help.  A customer impacted by addiction would be referred to Change, Grow Live (CGL).

Councillor Jo Barker, Portfolio Holder for Homes, Health & Wellbeing said: "This service enables multiple referrals to be made from one place, getting people the support they need.  Covid-19 has impacted on people's jobs, finances, housing situations and wellbeing.  We have partnered with organisations who can help with all those issues and who can make a difference to our residents' lives."

Rachel Shuter, Domestic Abuse Service Manager, one of the partner organisations receiving referrals, said: "This form is another way to highlight that support is there for you if you are experiencing domestic abuse. You are not alone, Refuge is here for you. We are pleased to be a partner organisation in this new initiative and look forward to seeing how it develops."

The form is available on Stratford-on-Avon District Council's website - www.stratford.gov.uk/online-forms/customer-referral-form.cfm