Consumer Protection

New 4G mobile services are coming to the area and there is a very small chance this may cause disruption to Freeview TV in some households, leading to a loss of sound, blocky images, or loss of some or all TV channels.

Only people watching Freeview TV will be affected while those who watch TV via cable or satellite are unlikely to experience any problems.

at800 is the organisation that has been set up to help overcome any problems. They will send a postcard to those households which they think may be affected, advising viewers that Freeview TV reception could be disrupted and to contact them for help.

If at800 believes the disruption might be due to 4G at 800 MHz, they can arrange for an at800-accredited installer to visit your home, at their expense.

Alternatively, they will send an at800 approved filter to fit yourself, free of charge.

The at800 filters block the 4G signals and enable viewers to carry on watching Freeview as normal. They are relatively small, need no batteries or external power supply, and will normally plug into the lead between the TV and the aerial. Each type of at800 filter has been tested to ensure it works correctly in the UK and all come with instructions on how to fit them.

To enable viewers to find out what support is available and how to access help, at800 have set up a Contact Centre. To get in touch, viewers should call                                     

a)      0808 13 13 800 (Free from landlines and mobiles)

For more information, please visitwww.at800.tv