Garden Waste Service

If you would like to subscribe to the garden waste service, there is an annual charge of £48 per green bin.

If you need to use sacks for the collection of your garden waste, please contact us to arrange this.

To view our terms of service, please follow this link: terms of service

Please see our frequently asked questions (FAQs) below for more information about the service. This list is updated regularly.

For further information, you can contact us on streetscene@stratford-dc.gov.uk or 01789 260628.

Subscribe

This subscription is for the 2025-26 period

Subscribe for garden waste service


Frequently Asked Questions

How much is it to sign up to the service this year?

The cost for one permit for the period 1st April 2025 to 31st March 2026 is £48. Only bins displaying valid permits will be emptied. 

Why has the cost of the new permit increased?

The permit fee for 2025-26 of £48 has increased by two pounds in comparison to the 2024-25 fee which was £46. The cost of the permit covers the emptying of one green bin on a fortnightly basis, except during the two-week annual suspension which takes places over the Christmas and New Year period. Garden waste collections are not a statutory service that the Council has to provide to residents. The price increase reflects the costs required to provide the service and means it is not subsidised by Council Tax paying properties who do not subscribe to the service.

What happens if I don't receive my sticker?

When you have paid for your subscription, the details will be sent to our contractor to provide the welcome pack. This can take up to ten working days. If you haven't received it after this time please contact us and we will look into the issue.

What happens if I damage or lose my permit?

You can contact us to request a replacement permit. There will be a £5 charge for each replacement and your previous permit will be cancelled. You will be asked to provide evidence of the 
damaged sticker.

Will the garden waste collection be a carried out all-year round?

Yes, with the exception of a two week break over the Christmas and New Year period when the service is suspended. There may be occasions when scheduled collections may not be able to take place, for example, during extreme weather conditions. Full details will be provided on our website if there are any interruptions to the service. No refunds will be given for unexpected disruptions to the service.

Is this charge compulsory?

No, the service is only available to residents who have purchased a permit. If you do not register and make the payment, your green bin will not be collected and there will be 
no charge to you. Therefore, if you do not have a garden or do not want to pay for the collections, you do not need to do anything.

What if I lose or damage my bin?

The green bin will be replaced in line with the Council's Fees and Charges Schedule and a replacement permit will be supplied.

What if I move house?

If a resident moves within the district, their subscription can be transferred to their new address. You will need to contact SDC to arrange for a new permit to be issued. No refunds, in whole or in part, will be issued if a subscribing resident moves outside of the district during the year.

Can I subscribe to the service at any time of the year?

You can subscribe to the service throughout the year but the subscription year is fixed from 1st April to 31st March. We do not offer a discounted rate for permits. 

Can I put the garden waste in my grey rubbish bin?

No. Most of the waste from your grey bin is taken to an energy from waste facility which cannot accept garden waste. If there is garden waste in your grey bin, it will not be 
emptied. The collections crews will be monitoring bins for hidden garden waste and a thorough check will be made if evidence shows previous contamination.

Is there a subscription for 6 months, instead of a full year?

The permit payment is for 12 months and there is not an option for a partial subscription. 

Can a property have more than one green bin?

Yes, you can purchase more than one permit and have more than one green bin. Each bin must display a valid permit in order to receive a collection. 

How can I dispose of my garden waste if I do not want to pay for the service?

The most environmentally friendly way to dispose of your garden waste is by home composting. Warwickshire County Council offer discounted home composting bins on 
their website here
You can also take your garden waste to a Household Waste Recycling Centre. Please do not mix food waste with garden waste when taking it to these sites. To find your local centre and opening times please click here

Why are you charging for the collection of garden waste?

The collection of garden waste is a discretionary service not a statutory service - i.e. one that the Council is not obliged to provide. We had the choice to charge for the service or 
possibly discontinue it completely. We felt that it would be fairer for residents to have the choice to pay for a service or not, rather than not having a service at all. We are not allowed to charge for the collection of domestic waste (i.e. grey bin) under the Environmental Protection Act 1990. There are also limits to how much the council tax can be increased and it was felt it would be fairer to charge only those residents that use the service.

What if my bin is missed?

Your green bin needs to be on the boundary of the property by 6am on the scheduled collection day. If the collection is missed, we will return to empty the bin if it is reported within two working days of the collection day.

During freezing temperatures, garden waste can occasionally freeze inside the bin.  If this happens and the collection crews cannot empty, they will log the issue. In this situation, we will not be able to return to empty the bin until the next scheduled collection day. 

I have an assisted waste collection, will my green bin be collected in the same way?

Yes. If you have an assisted waste collection, the garden collections will be treated in the same way as your food, refuse and recycling collections. 

Can I put food waste in my garden waste bin?

Food waste is collected weekly in your food waste bin. Please do not use the green bin for food waste. Windfall apples and other compostable garden waste can be put in the green bin but please ensure it is not too heavy for collection.

I have a smaller green bin, will it cost the same as a larger green bin?

The charge is the same whether the bin is a standard sized (240 litre) bin or a smaller (140 litre) bin. Residents with a smaller bin can contact us to exchange a smaller bin for a larger bin if required.

We are a village hall/charity, do we still have to pay for garden waste collections?

Yes. All garden waste collections will be fully chargeable from 1st April 2021.

Can I put garden waste in my blue-lidded recycling bin?

No. The recycling in the blue-lidded bin is sorted at a materials recycling facility, they cannot accept garden waste at this plant. If there is garden waste in your blue-lidded bin,
it will not be emptied. The collection crews will be monitoring bins for hidden garden waste and a thorough check will be made if evidence shows previous contamination.

Can I pay monthly or pay for a one-off collection?

The annual charge is fixed for one year from 1st April to 31st March. The charge must be paid in full and there is no pro-rata rate available.

Can I put additional bags at the side of the bin?

No. One permit allows for the emptying of the green bin it is fixed to and only bins showing the official permits will be emptied. Any additional bags of garden waste left next to the bin will not be taken.  

Can I share a bin with my neighbour(s)?

Yes. This will be a private arrangement between residents. The collection crews will only collect green bins displaying a valid permit from the household at which it is registered.

What if I wish to cancel my subscription?

There will be a cooling-off period of 14 days in which you can cancel your subscription as long as you return your permit intact to us. After the cooling-off period, no refunds will be issued.

What if other residents use my bin?

You are responsible for keeping your green bin secure to ensure other people cannot use the bin.

Can I continue to use sacks for my garden waste?

We would encourage subscribers to use a green bin, where possible. We can provide a green bin free of charge when you sign up to the service, if you have room to store the bin.
Reusable sacks will be available to purchase where a wheeled bin is not practicable. Do not use the online subscription service if you need to use sacks, you will need to contact us on 01789 260628 to pay for the garden waste service.

What if my permit is stolen?

The permit will have the address printed on it, so it cannot be used at a different property. The collection crews will also have a full list of properties who have paid the subscription. There will be an admin fee of £5 for all replacement permits, you would need to contact us to arrange this.

Will this encourage more fly tipping?

We have conducted benchmarking with other councils where they charge for the collection of garden waste. This has shown that there is not a significant increase in fly tipping when charges are introduced. Any fly tipping that occurs will be dealt with as per our current arrangements. Fly tipping is a crime, any person found guilty of fly tipping will be dealt with, in line with SDC's Local Environmental Quality Enforcement Policy.

Can I pay by direct debit?

No. Due to the administrative burden and the costs involved, this option is not currently available

Are there any concessions for the garden waste service?

No, the price is the same for everyone.

Contact: The Streetscene team

Last updated on 14/01/2025