Anti-Social Behaviour Case Review

Tackling anti-social behaviour is a priority for the Safer South Warwickshire Community Safety Partnership. Stratford-on-Avon District Council works in partnership with the police, registered social landlords and other local agencies to resolve incidents that are reported to us.

We want to be sure we have responded appropriately to reports of anti-social behaviour, but if you do not feel that agencies have done so, the ASB Case Review offers you the opportunity to have us review a case.

What is the ASB Case Review?

The Community Trigger, now ASB Case Review, was introduced in the Anti-Social Behaviour, Crime and Policing Act 2014, and gives victims and communities the right to require action is taken where an ongoing problem or issue has not been addressed. It is designed to ensure that any report is being dealt with and that there has been an appropriate response.

The ASB case review is not a complaints process, if you are unhappy with a service you have received from an agency you should consider making a formal complaint by contacting the organisation directly.

Who can use the ASB Case Review?

Any individual, business or community group can initiate an ASB Case Review to review a case if they meet the below criteria.

There must be at least three 'qualifying complaints' of anti-social behaviour reported to the council, police and/or housing provider. A qualifying incident must:

• Have been made in the last six months
• Be separate incidents of anti-social behaviour
• Be related/connected to the other qualifying complaints
• Have been reported within one month of the alleged behaviour taking place
• Have been witnessed by the applicant, or by a person for whom the applicant is acting on behalf of and who has given their permission to be so represented.

How do I activate the ASB Case Review?

You can activate the Case Review either by completing the online form or by writing to the Stratford-on-Avon District Council Anti-Social Behaviour Officer at:

Stratford-on-Avon District Council
Community Safety
Elizabeth House
Church Street
Stratford-upon-Avon
Warwickshire
CV37 6HX

A written application needs to include full details of the incident, such as date, time, individuals involved and which agency it was reported to. Receipt of your form will be acknowledged within five working days and a decision taken as to whether you meet the criteria for the ASB case review.

If you do not meet the criteria to activate the ASB Case Review, this decision will be verified by the Case Management Group and notification of this decision issued.

If you do meet the criteria your details will be passed to the lead agency who will review the case. Once the review is completed the result will be confirmed by the Case Management Group and the applicant notified of the outcome and any agreed actions.

The review process should be completed within 28 working days from the date the lead agency receives the review form.

What if I am not satisfied with the outcome?

If you are not happy with the outcome of the review - or a decision that you do not meet the ASB case review (For cases in North Warwickshire, Nuneaton and Bedworth, Stratford and Warwick), appeals should be made to the Office of the Police and Crime Commissioner (OPCC). The OPCC's office email is opcc@warwickshire.gov.uk

ASB Case Review annual report

As part of the Anti-Social Behaviour, Crime and Policing Act 2014, Stratford-on-Avon District Council is obliged to publish details of the number of ASB Case Reviews it receives annually.

April 2023 - April 2024:

• Number of community triggers received - 3
• Number of times threshold not met - 1
• Number of reviews carried out - 2